Internal Communication: What It Is, Types, And Ways To Improve It In The Company

One of the challenges for companies to be more productive is to ensure good internal communication. When the different departments share data and work in a coordinated way, the efficiency of companies improves, and there are no duplications or delays due to poor communication.

Being clear about the importance of internal communication allows companies to focus on improving their performance, increasing sales, and obtaining better results. The ideal way to have control of communication in the company is to have an ERP in which you can store all the company data and, secondly, to have a personnel management tool that Allows coordination throughout the organization.

So that you understand why it is essential to effectively manage internal communication to boost your competitiveness, in this post, we will show you what it consists of, the different types of internal communication in a company, and what you should know about it.

What is internal communication?

Understanding what internal communication is is a key aspect to be able to realize its importance. This consists of the internal transmission of ideas between the different areas of the company, from management to the staff and vice versa. It is about transmitting beliefs, business values ​​, and data so that a constant flow of information allows coordinated and well-organized work.

For good communication in the company, it is necessary to ensure adequate communication between departments and employees since, in this way, people will know what they have to do, when, and where they can access the data and tools they need to carry out their tasks. Activity.

Also Read: Communication 2.0: Immediate And Back And Forth

Types of internal communication

It is essential to be clear that there are different types of internal communication, but this will always be present in the company. It can be highly deficient if adequate planning and means are not developed to facilitate communication. Still, everything we do communicates, so in some way, there is internal communication in every company, good or bad.

We can distinguish between at least two types of internal communication:

• Informal: It is the one that occurs spontaneously, without there being any channels enabled for it. For example, two people from the company coordinate through a conversation outside the office.
• Formal: is produced through channels enabled for it, in the time and manner defined by the company. For example, a person from the staff sends an email to another from another department.

The reason why it is necessary to implement formal internal communication channels is to improve efficiency. Because if you leave the communication in each person’s hands, numerous errors can occur due to a lack of coordination. There may be delays, inaccuracies, inefficiencies, and failures because the person was unaware of what he had to do due to a lack of suitable organization.

There are different levels of formal communication, and what could be considered formal a few years ago is losing more and more weight today due to automation. Ideally, the people responsible for each area can access the company’s data through software and consult the information directly instead of depending on someone from another department to answer a phone call or reply to an email.

How can we improve internal communication in the company?

Working on improving internal communication implies an improvement in competitiveness. Companies where there is an adequate communication flow are more productive. But to achieve this goal, you need your company to implement effective systems for managing the company’s knowledge and storing data. The departments must be able to coordinate with each other, with access to the same ERP software in which they can consult the information in real time.

On the other hand, we must consider the importance of digitization and the reality of the labour market today. In many companies, a part of the workforce works remotely, sometimes from home and in the office. This is called Smart Working, and it is being implemented by companies with digital solutions that allow their staff to carry out their activity wherever they are since they can access the data through software in the cloud or to which it is possible to connect remotely.

And you… How do you manage internal communication?

The company’s internal communication does not depend only on the systematization of storing the information through an ERP, in which users have different permissions and access levels. Good communication must be ensured between the management area and every one of the staff members. For this, the ideal is for your ERP to be integrated with HR planning software.

Through this type of software, you can have control of all areas of staff management. For example, digital presence control and time control registration can be carried out so that you know how many hours each staff member works, whether in the office or outside. HR software also has extensive functionalities for talent management, recruiting and training people, performance evaluation, and compensation management.

The integral HR management software is the primary tool to have control of internal communication. You can even have an occupational risk prevention solution integrated into your software to ensure your team’s health and safety and compliance with the Occupational Risk Prevention Law.

In short, you can ensure more efficient internal communication if you have the appropriate software tools.

Also Read: What Is Smart Working: Virtual Communication And Digital Team Working